godiva customer reviews

If my card is not received she will charge my account. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Good chocolate, horrendous service. Customer service tried to blame the shipping carriers. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Getting ready to purchase my 4th wig! Thankfully I found Godiva's Secret Wigs. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. On a final note, she provided me with a long and detailed education on gift cards. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Afraid it won't look real or feel comfortable? I went with lindt instead. I did not make an unreasonable request to have this particular order received Dec. 18 or before. Contact Godiva customer service. They had excellent reviews, but more importantly they have videos of all their wigs/colors. I have always held Godiva in high regards. Godiva. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. I’m hesitant to give them as a gift incase they are all smashed. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. This card can ONLY be used at local Godiva boutique stores. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Customer service totally unimpressive would not buy from them again. Read honest and unbiased product reviews from our users. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. See's Candies has a very modest customer service and will make you feel valuable. They won't exchange them,! She didn't know. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. And just to cancel the order took another long time. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). This is one of the worst cases of customer service I have seen. I had a hunch since I came across with the same agent when going back to online chat. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Lesson learned. I feel that’s a load of crap & will never shop with Godiva again. No problemo. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. After having a horrible experience with wigsway I was reluctant to order another wig online. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. How businesses can get away with this I don’t know! Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I phoned Godiva only to be told this card CANNOT BE USED ONLINE. This card can ONLY be used at local Godiva boutique stores. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. Online store is terrible. What the heck is wrong with this company? Customer service totally unimpressive would not buy from them again. It is take forever to ship ! As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. This is unconscionable. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. What the heck is wrong with this company? Advise items need to be packaged with care. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. I called and they want me to just re-order the items as if nothing happened. I literally received customized, one-off items faster. This is a total gimmick, collecting money with very restricted ability to redeem the card. I have emailed customer service to arrange a return and refund. To my dismay, they do not deserve that consideration. Additionally, they do no charge shipping cost specially on big orders. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. They deserve a … I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. They waited an entire week to tell me my order would be 2 weeks late.. I was TOLD by the person in the WAREHOUSE it would arrive on time. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. If you order from a local store, there is no guarantee of delivery on time. I placed order 1003757842 and it took a week to ship. She could not guarantee anything. Online store is terrible. So annoyed. I have spent HUNDREDS of dollars on Godiva – never again. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. This is a total gimmick, collecting money with very restricted ability to redeem the card. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. THERE IS NO CHAT LINE.She told me to "have a good day". Write a Review Edit This Page. This is one of the worst cases of customer service I have seen. Advise items need to be packaged with care. Godiva is a BIG SCAM and WORST Customer Service! They waited an entire week to tell me my order would be 2 weeks late.. I have always held Godiva in high regards. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. Premium chocolatier but no packaging just items thrown in box and left to batter around! I just ended up canceling my order. If you order from a local store, there is no guarantee of delivery on time. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. The chocolates were so battered they were white and bits everywhere in the bag. Very disappointed ! Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. It's now been a week & I have had no update. I asked if it would be before the new year. Ridiculous. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Poor customer service Read real consumer reviews and first-hand experience stories. To my dismay, they do not deserve that consideration. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. A day later i am charged for it. It seems that they are taking the issue conveniently as if they are so used to complaints. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. What the heck is wrong with this company? She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." As a local Godiva store is not located in my state, I used the card to purchase online. I was TOLD by the person in the WAREHOUSE it would arrive on time. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. NEVER again. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Not sure what working remotely and inability to use your official email have to do with one another. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. Are you kidding me? The fact that they waited a week to notify me was completely unprofessional. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. If I can give a zero star, I definitely would. Godiva is a BIG SCAM and WORST Customer Service! Stay away from them! I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Godiva is a BIG SCAM and WORST Customer Service! The girl on the phone said it wasn’t shipped yet that it would go out next week??? Just received two boxes from my son for mother's day. (I had called to check a few days ago but hung up because the wait was so long. Read honest and unbiased product reviews from our users. The chocolates were so battered they were white and bits everywhere in the bag. Thanks . If I can give a zero star, I definitely would. Won't order from them again. All rights reserved. Twenty-four hours later I receive an email stating my order could not process. Godiva has lost 1 loyal, faithful customer. Ordered chocolates but it came up with an error. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12. . She didn't know when it would be back in stock.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. NEVER again. I told her it was NOT out of stock when I ordered. Ummm. Godiva boutiques are excellent but online needs to improve. Godiva boutiques are excellent but online needs to improve. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. By using this website you agree to our Cookies Policy. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Find helpful customer reviews and review ratings for Godiva Chocolatier Patisserie Dessert Truffle Gift Box, 12 Pieces at Amazon.com. ... We collate all the best reviews from around the Internet so you can view them in one place ... Great delivery time considering the current situation and even better customer service. I have spent HUNDREDS of dollars on Godiva – never again. "It's hard to tell." I placed order 1003757842 and it took a week to ship. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. This is unacceptable, you lost my company's future business. I contacted Godiva get me a replacement order and they refused. )Today, I waited 20 minutes before anyone picked up the phone. But I expect to be ignored here too. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I placed several orders on Nov. 16th. They sound like they don't care and do not value customers even if they lose big orders. 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